Shipping Policy
At Industrial IT, we aim to deliver your orders swiftly and efficiently, right from the moment they are placed. With a wide range of products held in stock for immediate dispatch, we can have your order with you within a matter of days. However, for items requiring delivery from manufacturers, estimated lead times are advised upon order placement.
For latest Shipping Costs and Transit Times please refer to the adjacent table.
Prices listed are for each shipment. For accurate and finalised pricing, please add your desired products to your cart and proceed to checkout.
* Please note that transit times are estimates; factors such as customs delays, adverse weather, or global issues may affect delivery.
| Destination | Shipping Cost* | Transit Time** |
|---|---|---|
| UK (ex-VAT) | £15.00 | Next Day Delivery† |
| UK - Highlands & Islands (ex-VAT) | £25.00 | 2-3 Working Days |
| UK - Northern Ireland (ex-VAT) | £20.00 | 2-3 Working Days |
* Cost is based on per package (15kg maximum per box)
** Transit times exclude lead times of items
† Next working day. May be impacted by Bank Holidays
A full list of UK postcodes which are eligible for additional surcharges can be found here
Orders placed before 15:00 pm GMT will be dispatched the same day; otherwise, they will be sent the following working day.
Should you require express shipping or have special delivery requirements, we encourage you to contact us before placing your order. For urgent deliveries or mission-critical applications, our sales team can provide a more accurate lead time.
Geographical Limitations
In cases where our chosen couriers do not cover your designated delivery area, you will need to arrange an alternative courier.
IIoTzone.com cannot be held responsible for any delays, damages, or losses arising from such arrangements. Please be advised that we are also unable to deliver to PO Boxes
Delivery Tracking
The majority of parcels dispatched by IIoTZone.com are tracked and require signatures upon delivery. Once your order has been dispatched, you will receive tracking information to the email address used when placing your order.
It is essential to ensure someone is available to sign for the delivery. IIoTZOne.com bears no responsibility for failed delivery attempts and subsequent delays.
Taxes & Duties
Customers are responsible for any import duties levied in their respective countries. IIoTZone.com will not be liable for any delays resulting from the non-payment of duties.
Delivery Issues
As per our company policy, please notify us within 3 working days of receiving your order if:
- You have received the wrong product
- The goods have been damaged in transit (when using our chosen couriers)
- There are any other discrepancies with your order
For further information, please refer to our terms and conditions.
Returns
For items which are faulty, defective or failing, then please visit our dedicated page where we can guide you through our RMA process.
For items which are being returned due to project changes, surplus to requirement, incorrectly ordered etc, please contact one of our team who will be able to assist you. Please be aware that returning items will incur a 35% restocking fee and shipping will need to be covered by the customer. IIoTZone.com have zero liability for any returned goods being damaged in transit.
For more information, please see our terms and conditions page.
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