Please note that we will be closed from 24th December and will reopen on 2nd January. Our last shipping date of the year will be 19th December.

Return Material Authorization

At Industrial IT Systems, we take great pride in the quality of the products we offer and meticulously select the brands we collaborate with. Thanks to the extensive development and testing our products undergo, they boast a significantly low failure rate.

There may be rare instances where faults and issues arise with devices that go unnoticed prior to shipping.

In the unlikely event that you receive a defective device or product, we provide a returns service covered by the manufacturer’s warranty. Should you need to return an item due to a suspected device issue or failure, please fill out the brief form below to assist us in resolving the matter.

Upon receiving the completed RMA form, one of our team members will contact you within 2 working days to provide assistance and, if necessary, coordinate the return of the item.

Our Returns Process

1

Before Creating an RMA

Read and understand our RMA Terms and Conditions. Note down the product model number, Serial Number, and your Industrial IT invoice number.

2

Create an RMA Request

If you are not already logged in, login into your account below. Fill out all the fields below giving as much information as possible. You will receive an RMA number upon receipt of your completed request.

3

Return the Product

Back up all your data and settings before sending your product for repair. Please include your RMA reference no. on the shipping label. Include the statement “Good without commercial value being returned for repair” as a label on the shipping packaging and the shipper’s invoice.

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Terms & Conditions

Before starting your RMA process please familiarise yourself with our Terms and Conditions

Contact Form

Please fill out the information below giving as much detail as possible about the nature of your inquiry. E.g. Project details, timelines, quantities, product details. One of our team will reach out shortly on the details provided below.